• After completing this course, students will know how to:
• Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
• Demonstrate how to collect data through interviews and analysis
• Apply powerful techniques to identify and know the difference between symptoms and root causes
• Learn to know when to use the appropriate technique in root cause identification
• Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
• Develop a process to identify systemic problem areas

Executives, Project Managers, Business Analysts,any one who working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

• What is a "Problem?"
• Why Problems Persist
• What is A Root Cause?
• Why Root Causes are important
• How to Organize for an RCA
• RCA Roles and Responsibilities
• Assemble your RCA Team
• Modes of Communication
• How to Resolve Conflict
• Select the Problem to Analyze
• Define the selection criteria
• Plan and estimate tasks for the team
• Define the Problem
• Developing your problem statement
• Identify the Source of the Problem
• Selecting the appropriate option

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation